Leisure Services Refund Policy

Refunds


  • If Leisure Services is responsible for the cancelation of a program or class, then a full refund will be issued to all registered participants.
  • No refunds will be granted after the start of the program session or class. Fees collected of less than $5 will not be refunded (unless the department cancels the program or class).
  • Refunds will be assessed an administration fee of 25% of the amount paid. This fee applies to all programs with a fee of $5 or more.
  • After the deadline of seven business days, refunds may not be granted without a written medical excuse from a licensed physician.
  • Requests must be received from and refunds will be issued to the individual who registered the participant.
  • Where applicable, programs in high demand may require a non-refundable deposit in lieu of the administrative refund fee of 25% of the amount paid.
  • In unusual situations (patron is relocating, has an illness, or becomes physically unable to continue program, etc.) where a refund is requested for services that have been paid in advance (such as annual passes), the balance of the remaining value may be refunded after receipt of a written request.
  • Behavior-related dismissals may not be eligible for a refund.
  • All requests for refunds will be forwarded to the department director for final approval.

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